Service is what The On Hold Solution® is all about - service to you and service to your clients:
"41% of American consumers have initiated a purchase over the phone in the last year."
-American Teleservices Association
 |
 |
70% of all calls to businesses are
placed on hold |
 |
50% of those callers are on hold
for over a minute |
 |
| 60% of those callers hang up |
 |
34% of those callers
WILL NEVER CALL BACK |
|
|
|
|
|
|
 |
"Callers presented with On Hold Messaging versus silence or radio commercials are more likely to exhibit interest in the product advertised, more likely to retain information, are less agitated."
-Jefferson Denneandrus Research Firm
 |
Callers hearing a customized message stay on the line for up to three minutes—giving you the opportunity to serve them! |
"Executives spend 15 minutes a day on hold. That is 68 hours a year."
-USA Today
"The average person will spend 1.2 years on hold."
-Woman's World Magazine
"88% of callers prefer on hold messages to other hold options, and 16-20% make a purchase based on an on-hold offer"
-Maxi Market
"The average time spent on hold is 42 seconds per call " -Call Center Magazine
|
